Refund Policy
30-day returns
We want every light to feel right in your home. If it does not, you can return it within 30 days of delivery for a full refund of the item price.
Free returns
Returns are free. Email us at support@aurellelighting.com with your order number and we will send you a prepaid return label. Please do not send items back without contacting us first.
Conditions
- The light must be unused, not installed, and in its original condition with all parts and accessories.
- Please pack it in its original packaging so it travels safely.
Refunds
Once your return is received and inspected, we will email you to confirm. Approved refunds are issued to your original payment method within 5 business days. Your bank or card issuer may take a few additional days to post the credit.
Exchanges
To exchange a light for another size, shape or finish, return the original item for a refund and place a new order.
Damaged or defective items
Every light is packed with care. If your order arrives damaged, or if an item is defective, email us a photo within 7 days of delivery and we will send a replacement or issue a full refund, at no cost to you. You will not need to return the damaged item.
Warranty
Every Aurelle light is covered by a 1-year warranty against manufacturing defects, starting from the date of delivery. The warranty does not cover damage caused by improper installation, misuse, or normal wear.
Contact
Questions about a return? Email support@aurellelighting.com. We reply within one business day.